HearAid Version 5.0

What do I do when I have accidentally tried to lodge claim batches "out of sequence" and the Medicare web site will not accept a batch?

What do I do when I have accidentally tried to lodge claim batches "out of sequence" and the Medicare web site will not accept a batch?

Previous topic Next topic  

What do I do when I have accidentally tried to lodge claim batches "out of sequence" and the Medicare web site will not accept a batch?

Previous topic Next topic  

This type of error is usually caused by preparing a claim batch before the previous batch has been lodged with Medicare, then attempting to upload "EClaims.txt". The Medicare web site then tells you that you are attempting to lodge a batch out of sequence and refuses to accept the batch.

To correct this problem, you need to:

 

1.Go to the Claim Download page of the Medicare web site and note the number of the last batch lodged

 

2.Go back to the Claim Upload page of the Medicare web site and click the Browse  button

 

3.HearAid names old batches as "EClaims.nnn", where nnn is the batch number. So, for example, EClaims.23 is batch 23. From the file list which displays after you click the Browse button, select the file with the next number in the batch sequence which follows the last batch lodged. For example, let's assume that the HearAid log file shows that the newest batch is batch 26, but the Medicare web site says the last batch you lodged was number 23. In this situation you would look for the file called EClaims.24 and upload that, then upload EClaims.25, then upload EClaims.txt (the newly-prepared batch 26)

 

4.Whenever HearAid creates a new batch file, it first renames the current batch file, called EClaims.txt, as EClaims.nnn (where nnn is the batch number for that file), then places the new batch into EClaims.txt. That is why the HearAid manual tells you to normally upload EClaims.txt.

 

The simplest way to avoid this problem is to always upload, download and reconcile the Medicare Response File for the current batch before preparing the next batch...