HearAid Version 5.0

The Medicare response file I just downloaded is not visible in the Reconcile list

The Medicare response file I just downloaded is not visible in the Reconcile list

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The Medicare response file I just downloaded is not visible in the Reconcile list

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This is usually because the Response file has not been saved into the \HearSoft\HearAid 5.0\EClaims folder.

Internet browsers usually remember the last folder used when a file is downloaded from the Internet. If somebody has used the computer to connect to the Internet since you last downloaded an OHS/Medicare Response file, the correct folder setting for HearAid may have been lost.

HearAid 5.0 will attempt to set the download folder to the ..\HearSoft\HearAid 5.0\EClaims folder but before you download a Response file, you should always check that the folder in the Save In box at the top of the Save As dialog is set to the \HearSoft\HearAid 5.0\EClaims folder

 

saveas

 

To correct the problem either:

 

1.Download the response file again and save it to the correct folder, or

 

2.Find the original download and move it into the \HearSoft\HearAid 5.0\EClaims folder

 

We also strongly recommend that you place a copy of your OHS/Medicare Authentication File in the \HearSoft\HearAid5.0\EClaims folder