HearAid Version 5.0

Why are some claims "stuck" in Pending and not being batched?

Why are some claims "stuck" in Pending and not being batched?

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Why are some claims "stuck" in Pending and not being batched?

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Sometimes claims appear to be stuck in Pending and not processed into a batch file.

There may not actually be any error on HearAid's part! HearAid will ONLY add a claim to a batch if all these conditions are true:

1.The Service Date is equal to or earlier than "today's date"
2.The Client Signed Date is equal to or earlier than "today's date"
3.The Authorised Person Signed Date is equal to or earlier than "today's date"
4.If it is a fitting claim, the fitting dates areequal to or earlier than "today's date"

In other words, no claim with a future date in any of the date fields will be included in any batch because it would be rejected automatically.

 

So, just check all the dates on the affected pending claim/s...