HearAid Version 5.0

Why can't I see a client's record in Client Details when I know the client is in the database?

Why can't I see a client's record in Client Details when I know the client is in the database?

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Why can't I see a client's record in Client Details when I know the client is in the database?

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The most common reason for this occurring is having View, Status or Location on the main toolbar set to something other than "All Clients" or "All Locations" ie one or more of those boxes is coloured yellow, as shown below

 

InvisibleClient

Once those boxes are set back to All Clients and All Locations, all clients will be visible in Client Details

VisibleClient